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Bill
Gold
SVP, Head of AI/ML and Commercial Bank Data & Analytics
Citizens
Bill is Enterprise Head of AI/ML and Commercial Bank Head of Data & Analytics at Citizens Bank. Bill has delivered +$2B in RIO in the financial services industry. His career arc spans software development, management consulting and data science. Former Bank of Montreal, JP Morgan, EXL Service. Guest lecturer at Columbia University; Master in Machine Learning, Georgia Tech (in progress); Bachelors in Electrical Engineering, Hofstra.
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05 June 2025 16:00 - 16:20
From hype to value: mastering Gen-AI outcomes through evaluations
Industry is increasingly relying on LLMs to enhance decision-making, optimize operations, and improve customer interactions. This session will explore the technical complexities of engineering smarter LLM use cases in finance and beyond, focusing on how evaluation can drive smarter, more reliable outcomes.